shipping & returns
All orders ship from our warehouse in Ojai, CA.
We offer complimentary shipping on domestic orders over $100 USD. Once your cart reaches this amount, complimentary ground shipping will be automatically added as a shipping option at checkout.
Please make sure that your order is shipping to a secure location.
*We try our best to ship all orders within 48 hours of receipt (excluding weekends and holidays). If you wish to receive your order quickly, dm us on instagram or email us at firstname.lastname@example.org so we can help you select the shipping method that works best with your timeline.
*For 1 and 2 day shipping, please place all orders before 11am PST, or reach out to us directly and we will do our best to accommodate you.
You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.
If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
All Small co. assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final. Transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total.
*Please note all prices on product listings are in USD.
All domestic US orders purchased at full-price or with our 10% first time shopper code are eligible for a full refund if you are for any reason unhappy with your purchase. Please note that the return shipping cost will be deducted from your refund total.
To initiate a return please email us at email@example.com
In your email please include the order number and your name. We will reply to your email with 4 business days.
All Small co. will provide a return shipping label via email at your request.
Please check the fit on all items in your order before washing as we cannot accept returns or submit refunds after items have been washed.
An item may be returned if it is sent back:
- Unworn + unwashed
- With original tags and packaging intact
- Clean and free of stains, odors, hair, and damage
The return package must be postmarked back to us within 15 calendar days of delivery in order to receive a refund or exchange.
Please allow up to two weeks for your return to be processed once received at our fulfillment center, and 1-3 business days for refunds to be processed to your original form of payment.
If you would like to return an item that was gifted to you, please email firstname.lastname@example.org with the buyer’s name and order number. The buyer will not be contacted, this will simply help us find the order and act as proof of purchase.
Our return address:
All Small co.
1109 Mercer Ave
Ojai, CA 93023
Items purchased on sale or with a promotional sale code are FINAL SALE. The exception to this is our welcome offer for 10% off first time shoppers - those orders are fully eligible for exchanges and refunds.