Refund policy
All domestic US orders purchased at full-price or with our 10% first time shopper code are eligible for a refund if you are for any reason unhappy with your purchase. Please note a $7 restocking fee will be deducted from your refund total.
To initiate a return please email us at customercare@allsmall.co
In your email please include the order number and your name. We will reply to your email with 4 business days.
All Small co. will provide a return shipping label via email at your request.
Please check the fit on all items in your order before washing as we cannot accept returns or submit refunds after items have been washed.
An item may be returned if it is sent back:
- Unworn + unwashed
- With original tags and packaging intact
- Clean and free of stains, odors, hair, and damage
The return package must be postmarked back to us within 30 calendar days of delivery in order to receive a refund or exchange.
Please allow up to two weeks for your return to be processed once received at our fulfillment center, and 1-3 business days for refunds to be processed to your original form of payment.
If you would like to return an item that was gifted to you, please email customercare@allsmall.co with the buyer’s name and order number. The buyer will not be contacted, this will simply help us find the order and act as proof of purchase.
Our return address:
All Small co.
1109 Mercer Ave
Ojai, CA 93023
Sale Items
Items purchased on sale or with a promotional sale code are FINAL SALE. The exception to this is our welcome offer for 10% off first time shoppers - those orders are fully eligible for exchanges and refunds.